Customer Contact Service Adviser
Customer Contact Service Adviser
Office and Customer Service
Customer contact advisers work in contact centres and front offices giving advice to customers on behalf of an organisation. You would handle enquiries by telephone, e-mail and face to face. These may range from straightforward information requests to complex complaints.
Personal skills
Computer skills, excellent communication and listening skills, excellent customer service skills, the ability to work well under pressure, a willingness to work to targets and deadlines, a patient and professional manner
Salary
£13,000 to £25,000 per year
Key skills
Diagnostic
Innovation
Supervisory
Office and Customer Service
- Customer service and administration is essential in all forms of business and across all sectors
- Customer service professionals are highest in the retail industry
- A level of general office, admin and customer service skills are required in almost every job role
- Apprenticeships and other qualifications in customer service are on the rise
- The demand for quality customer service staff is one of the highest across all sectors in the UK